Category Archives: Small Business Tips

Editing Photos & Listing on Ebay

This is how I edit photos for my Ebay and Etsy listings:

You can see I’m listing video game stuff for my son. He lives video games but decided to clean house a bit.

This is my listing process:

Thank you for 10 wonderful years!

thank-you

Thank you all so much for your support through these last 10+ years.  Every day I feel so grateful and blessed to be able to run this business and play with colors all day.  It’s honestly a dream come true.  As a little girl I wanted to grow up and color movie cells (before the age of digital films).  This business comes pretty darn close to my dream.  I couldn’t have come this far without all of you, my wonderful customers.

A little over 10 years ago, my business began on Etsy with crocheted hats and dolls and things.  That led me to using craft eyes.  I became bored with them very quickly and thought there should be more colorful choices, and that is when Suncatcher Craft Eyes was born.

Ten years later and here I am, working with incredible crafters and artists who amaze me every day with their creativity.  I love seeing everyone’s different styles of crafting and the new patterns and projects you create.

Thank you for allowing me to be a tiny part of your projects.  I look forward to many more years of working with you.

Michelle

Some Canon printer drivers stopped working with Windows 10

A few days ago my printer started printing solid black lines across every page I printed.  It also has a copy feature, and that was working fine.  This is what the pages look like:

20150822_125843[1]

After 2 calls to Canon, I found out that their drivers aren’t ready for Windows 10 and it may be 2 to 6 weeks before the drivers are ready to update.

Workaround for PayPal Search, Payments Received, and History

Project7

For the past week, PayPal search, payments received, and history have not been working for PayPal Business.  Finally today I received an answer, and I wanted to share it with you.

Since PayPal transitioned to their new website layout, the old one doesn’t work.  I had opted out of the new beta PayPal experience, and that is why it wasn’t working for me.  Here is the link to use to go to the new PayPal experience and have everything work properly:  Activity PayPal Business

A week is a long time to go without being able to search transactions.  What a relief to have PayPal working again!

Customer service – The backbone of a small business

custservThis week a few things happened that really made me think about the importance of good customer service.  I always try to provide the best customer service I can in my business, and customers really appreciate it.  It can be as simple as writing “thank you” on the packing slip or invoice, shipping orders earlier than expected, making sure to package your items nicely for shipping, and making a hassle-free exchange or refund policy.  I’m usually on the business side of customer service, but this week I was on the receiving end of excellent customer service.  Now I understand why some of my customers are surprised by the customer care I provide.

The first surprise I got was from my internet company.  I’ve had problems with my internet connection since I switched plans in October … same company, just different plan of service.  After lots of repair visits and changes to my account, it’s finally working right.  The surprise came when my account rep. told me he would be giving me a month of free service because of what happened.  It was a really good feeling to know that they cared about my satisfaction with their service.

The other surprise I got was when I called the company that made my Ninja blender.  I love my Ninja – it can turn shredded coconut into coconut cream in less than 5 minutes and makes the smoothest sauces.  The problem was a design flaw in the handle where food and water got stuck and couldn’t be cleaned.  I called to ask if there was a way to take apart the handle to clean it because I didn’t want to break it.  What a surprise when they said they would be sending me out a new pitcher and locking lid!  I really felt like a valued customer and felt they went above and beyond to respond to my needs as a customer.

After these experiences this week, I am more motivated than ever to provide the best customer service I possibly can.  As a small business owner, my customers are my livelihood.  I appreciate every order whether it’s $3 or $300.  I am so thankful for every comment, good or bad, that customers take the time to send me.  The good comments make me feel good and let me know what I’m doing right, but the negative comments are even more important as they help me improve my business and make it better.